![]() overpriced phones that dont even last a year. The biggest issue is having to replace your phone every year because it will not last through the years. the good thing about it, is that you can download onto laptop, computer, tablet, any phone, so if yours breaks, theres still a way to access your messages if you have either of those electronic devices. the updated sim cards that they send you every year doesnt always work and that in itself is a process because your phone became locked and they have to get in touch with your carrier to unlock your phone. and of course no refunds nor replacements are given and insurance is not available. freezing, glitching and/or not charging properly. ![]() their phones work fine for about 3 to 6 months before stuff starts going wrong with. sometimes wont receive missed calls, texts or voicemails til after a couple days. its free so able to call or text but its not very reliable. I was finally able to contact them and they provide the help I needed. If they had listed the hours where humans were available it would have saved me a lot of frustration. They do not mention that on the site so I with my schedule it is not convenient to call during those hours. It seems that the hours I tried to use the online service was during the non working hours. Textnow does have live online help available. This has been a frustrating experience and after much work have not solved my problem. They have a link for online support but it just provides canned answers and cannot deal with problems not in the automated system. Searched all of their website but there is no way to contact them with my problem. I bought a new phone with Android 12 but have been unable to download the textnow application to use the new sim, even in google play. However, if your Android version is too old you cannot use the new sim card. I have an account with textnow, their service now requires a new sim card. Revised & Update Textnow does have live online help available As it is right now it a a huge waist of money and a sham to boot. But if I were Text now I'd fire the INTIRE suppost team they have now and replace them with real technical support along with an operating phone line for customer service and technical support system. why they don't have a live operator to help walk you threw there glitches I have no idea except they just don't want to be bothered with keeping there loyal customers. I'm really disappointed that they COULDENT FALLOW threw with helping me keep there service. I finally canceled my premeum service just today. but when you are having problems there support team is a joke I have literally spent countless days for months on end to get issues resolve hopping to keep there service costed me 29.99 for at least 4 months now I haven't been able to use my phone service and I've been a customer for going on three years. Text now is a good app just don't go premium it's a joke they have no problem taking your money every month.
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